CareLink™ Personal software enables you to download your diabetes devices and see historical data that has been collected in the form of graphs, charts and reports. These reports can help you to understand the effects of insulin dosage, eating habits, exercise routine, and medication on your glucose levels and are the key to improving your diabetes control. Seeing this information in chart, graph, and table formats allows you to better identify patterns and problems that will help you work out the root cause of your low and high blood glucose levels. 
Click here for more information.

CareLink Personal software is free of charge. All you need is Internet access and a CareLink connectivity device (CareLink USB or blood glucose meter). Please contact us on 1800 209 6777 for more information on how to obtain the CareLink connectivity device.

OPERATING SYSTEMS

- Microsoft® Windows® 7 Ultimate, 32-bit and 64-bit
- Microsoft® Windows® 8 Enterprise, 32-bit and 64-bit, from the desktop only
- Microsoft® Windows® 8.1 Enterprise, 32-bit and 64-bit, from the desktop only
- Microsoft® Windows® 10 Home, 32-bit and 64-bit
Note: For Windows 7, Windows 8, Windows 8.1, and Windows 10, see also Required plug-ins and drivers for Windows users. 
- Mac OS® 10.10 (Yosemite)
- Mac OS® 10.11 (El Capitan)
- Mac OS™ Sierra (10.12)

WEB BROSWERS

The system has been tested to work on the following browser versions:
Note: On Windows 8 and Windows 8.1, from the Start screen, click the Desktop tile and make sure you are viewing the desktop before you open your browser.
- On Windows only: Microsoft® Internet Explorer® 10 and 11, 32-bit and 64-bit
- Mozilla® Firefox® 45 or 52 (ESR – Extended release version)
- On Mac only: Apple® Safari® 8, 9, and 10
Note: At the time of this publication, the system does not support the Microsoft Edge browser or Google Chrome.
 
SOFTWARE

- Adobe® Reader® 7.0 or greater, or Mac Preview, for viewing PDFs
- Oracle® Java™ Plug-in – the system requires Java to upload data to our servers and is designed to be compatible with the latest version of Java. The system guides you to the appropriate installation steps if Java is not already installed.

- The 640G pump is compatible with the Ascensia Next Link 2.4 meter, whilst the Paradigm Veo pump is compatible with the Ascensia Next Link meter and white Carelink USB. It is preferable to use the meters for uploading data as the meters are USB port 2.0 and 3.0 compatible whereas the white Carelink USB is only USB port 1.0 and 2.0 compatible, which may cause problems on newer computers.
- The pumps communicate via radio frequency to their respective linked meter/USB, which then uploads the pump (and continuous glucose monitoring data, if available) onto our servers via Java software.

Java™ is the software technology used by CareLink Personal software to allow you to upload data from your pump and meter(s) to the system's database. If you don't already have a compatible version of the required Java plug-in installed on your computer, CareLink Personal software will, with your permission, download and install the plug-in.

- Check to see whether you currently have Java installed on your computer and uninstall old versions before trying to download a new one.

Create a CareLink Account

Did You Know: Even if you already have an online Medtronic account, a unique login will need to be created for CareLink.

1. Visit the CareLink website, and from the Welcome screen click the Sign Up Now button and then the country and language you prefer.
2. In order to accept the terms of agreement, ensure that all 3 boxes are checked and click Accept.
3. Create a new username and password. Passwords are case-sensitive and can be any combination of letters or numbers from 4 to 20 characters. Once you complete the required fields, click Submit.

Go to the CareLink™ Personal website, click on ‘Sign up now’ and create a CareLink Personal account by following the enrolment instructions. You will need a CareLink connectivity device (CareLink USB or blood glucose meter) to download data from your insulin pump.

Uploading Your Data with a CONTOUR® NEXT LINK

1. Sign in to your account. If you have forgotten your password, use the self-service tool on the CareLink homepage listed as "Forgot your password?"
2. Make sure you are on the Upload screen. Once the applet loads, the first device upload window is displayed.

Note: If CareLink does not detect a Java plug-in, you can install "Java™" by clicking on the "Troubleshooting" hyperlink located on the bottom right side of the Upload section. Follow the instructions on your screen until Java successfully installs before proceeding. For further troubleshooting with Java click here.

3. Once you’ve connected your CONTOUR® NEXT LINK device to your computer make sure your insulin pump is within 6 feet of this device.

Note: The first time you use this device, the system will prompt you to install the driver. For further troubleshooting with this device’s drivers click here.

4. Follow the instructions on the window. When you are ready to go to the next step, click Next > to display the next window. Follow the instructions on each window, making sure to click Next > when you are ready to move on.

Note: Your insulin pump might go into Suspend mode and stop dispensing insulin during the upload process. The software will automatically return it to normal operation when the upload process is complete.

5. When you see the Verify Connections window, read the steps. This is to ensure you have properly set up communication between your computer and device. When you are ready to complete the upload, clickFinish. A progress window will display to show the progress of your device upload. If for any reason you wish to stop the upload, click Cancel. If you experience interruptions in the upload, try turning off or moving away from common electronic devices such as cell phones or cordless phones.
6. Read and follow the instructions on the screen. When the upload completes successfully, the "SUCCESS!" message will display.

Warning: If you click on another tab or link during an upload, the upload will be canceled. You can also stop the upload by clicking Cancel.

Uploading Your Data with a CareLink USB

Important: If your computer is running the Windows Vista, Windows 7 or Windows 8 operating system, there are some additional steps the first time you are going to upload. If you are unsure what operating system you have, from your computer desktop:

• Right click on the My Computer or Computer icon
• In the window that pops up, left click on Properties

1. Sign in to your account. If you have forgotten your password, use the self-service tool on the CareLink homepage listed as "Forgot your password?"
2. Make sure you are on the Upload screen. Once the applet loads, the first device upload window is displayed.

Note: If CareLink does not detect a Java plug-in, you can install Java by clicking on the “Java™” hyperlink located on the bottom right side of the Upload section. Follow the instructions on your screen until Java successfully installs before proceeding.

3. Do not connect your USB device until prompted. Once you’ve connected your USB to your computer make sure your insulin pump is within 6 feet of the USB.

Note: The first time you use your USB device, the system will prompt you to install the driver.

4. Follow the instructions on the window. When you are ready to go to the next step, click Next > to display the next window. Follow the instructions on each window, making sure to click Next > when you are ready to move on.

Note: Your insulin pump might go into Suspend mode and stop dispensing insulin during the upload process. The software will automatically return it to normal operation when the upload process is complete.

5. When you see the Verify Connections window, read the steps. This is to ensure you have properly set up communication between your computer and device. When you are ready to complete the upload, click Finish. A progress window will display to show the progress of your device upload. If for any reason you wish to stop the upload, click Cancel. If you experience interruptions in the upload, try turning off or moving away from common electronic devices such as cell phones or cordless phones.
6. Read and follow the instructions on the screen. When the upload completes successfully, the "SUCCESS!" message will display.

Warning: If you click on another tab or link during an upload, the upload will be canceled. You can also stop the upload by clicking Cancel.

Frequent data uploading (i.e. every 2 to 4 weeks) will provide uploads in about 2-4 minutes depending upon frequency of insulin pump use and CGM features.

You can share your reports from your Carelink™ software by printing them and taking them with you, and/or saving them on your computer and e-mailing them. CareLink Personal software is also designed so that it can integrate with CareLink Pro software on your healthcare professional’s computer. If they have CareLink Pro software, your healthcare professional can download your device data from your CareLink Personal in advance of your appointment, once you’ve given your explicit permission and personal password.

Note: Be sure to get your healthcare provider's permission before e-mailing your reports. Also, be aware that e-mail may not be a secure communication medium.

It’s easy. From the main Reports page, select a report from the menu on the left-hand side of the screen. Select the date or date range for the report and click the Go button. Your report is displayed as a PDF file in a separate window.

Simply click on the "Forgot your password?" link displayed on the login area of the home page and a temporary password can be emailed to you. The temporary password can be used to access the system for up to 24 hours after it has been issued and you will be prompted to create a new password for use on subsequent visits.

Frequently uploading data has two advantages. First, it takes less time for each upload to be completed because less data is being copied. Second, because your device cannot hold more than three months of information, frequent uploads will help you avoid gaps in your data over time. Your healthcare professional may recommend how often you should upload data from your device. Generally we recommend uploading every 4 to 6 weeks.

CareLink Personal can be used with a variety of insulin pumps and BG meters.

Uploading a Linked BG Meter: If you have a MiniMed System with a linked meter, you only need to upload the data in your insulin pump. Remember, the meter data stored in the pump will be uploaded at the same time as the pump data.

Uploading a Non-linked BG Meter: If you have multiple devices, such as an insulin pump with a non-linked meter, each device must be uploaded separately. To upload data from your BG meter, use the cable and install the drivers provided by that meter company. Uploading non-linked meters in addition to your pump may cause you to have duplicate data.

Note: If you upload a Ascensia CONTOUR® USB meter, no cable is necessary. However, the system may need to install a software driver for it. The first time you upload, follow the onscreen instructions after selecting this device during the upload process.

Medtronic is committed to ensuring that all your personal information is kept private and protected. The CareLink system uses Secure Sockets Layer (SSL), a data encryption technology similar to the online bank standard, to ensure that data is unreadable during the transfer. CareLink Personal software complies with the strictest privacy regulations in the world, including HIPAA guidelines, and your information is processed in accordance with the applicable European Data Protection laws.